QM with SAP ERP supports GxP (GCP, GLP, GMP) requirements, providing complete audit trail functions, digital signatures and integration to change management, electronic batch records and document management.

Quality Management Introduction

• QM Introduction
• Overview of Quality Management
• Features and Benefits of SAP QM
• Main Functions of QM Functional Consultant

Quality Management Tables/Tcode

• Important QM Tables
• List of SAP QM Transaction Codes 1
• List of SAP QM Transaction Codes 2

QM in Logistics

• Introducing QM in Procurement
• Control Key for Quality Management in Procurement
• Define Keys for Certificate Processing
• Define Delivery Block Tables
• Define Document Types Tables
• Define QM Systems
• Define Status of Supply Relationships
• Solution for wrong confirmation and wrong usage decision(UD)
• Calibration of test equipment
• Vendor Blocked for Quality Reasons
• Adding Extra Field On Notification
• Batch Management – Batch Classification Configuration
• QM Workflow For Material Setup

QM in Production

• Introducing QM in Procurement
• Maintaining the Material Master Data
• QM view in material master

QM Inventory Posting

• Settings Required for a Material Inspection
• Reverse Goods Receipt Postings or GRN
• QA: Make/Buy Material – Inspection Problem
• Quality Certificate
• QM Inspection method printing
• QM Insp. Type for SD Delv. in Returned Gds
• Inspection Lot in Inventory Movement

Source Inspection

• How to do Source Inspection in QM
• Procedure For Source Inspection
• What is Source Inspection

Efficient plant maintenance is vital to a company’s ability to optimize and harmonize its production processes. For companies using SAP’s R/3 system, the effective implementation and use of the Plant Maintenance (PM) component represents a strategy with considerable practical benefits.

This course offers a clear introduction to this small but sophisticated component and provides a highly practical guide to implementing PM. Beginning with an examination of the key business processes underlying PM functionality, the Course goes on to cover all the crucial aspects of maintenance planning and execution in R/3. Particular attention is given to integrating plant maintenance with a company’s natural process flow.

Classifying Plant Maintenance from a Business perspective

• Definitions
• Traditional forms of Organization in Plant Maintenance
• Planning in Plant Maintenance
• Plant Maintenance Methods
• Benchmarking in Plant Maintenance based on key performance
• Modern Plant Maintenance management

Getting Started with Release 4.6

• The PM menu with easy access
• The business workplace
• Support Line Feedback as in interface to SAP
• PM Documentation in the SAP Library

Objects in R/3 PM

• Managing Technical Objects
• Functional Locations and equipment
• Using other Logistics master data in PM
• Measuring points and counters
• PM Work Centers
• Maintenance Task lists and maintenance plans
• Maintenance Notifications
• Maintenance Orders

BP: Breakdown Maintenance and Corrective Maintenance

• Tasks of the PM Technician
• Tasks of the PM Planner
• Tasks of the Controller

BP: Planned Maintenance

• Tasks of the PM Technician
• Tasks of the PM Planner
• Tasks of the Controller

Integrative Aspects

• General
• Integration of MM
• Integration Production Planning
• Integration of Quality Management
• Integration of Project Systems
• Integration of Investment Management
• Integration of Controlling
• Integration of Asset Accounting
• Integration of Human Resources

Interfaces to Non-SAP Systems

• Interface to process control systems
  and building control systems
• Interfaces to CAD systems

SAP R/3 Service Management (SM) Module handles ‘Call Management’ very efficiently. The process flow from ‘call logging’ to ‘call processing’, ‘call monitoring’, ‘call closing’ and billing is handled in very systematic way. ‘Call Logging’ function is very effective and can be used for the ‘Front Office’. Various default tasks like ‘Call back to customers in specified time’ are taken care. The Service management Module is integrated with Sales Management Module and the calls can be handled using Sales Order.

• Service Management Introduction
• Business Benefits of SAP Service Management
• Strategic framework and highlights of SAP Service Management
• Building blocks of SAP Service Management
• SAP Product Lifecycle Management (SAP PLM)
• SAP Supply Chain Management (SAP SCM)
• SAP Customer Relationship Management (SAP CRM)
• SAP Enterprise Portal
• SAP Mobile Business
• Technology in SAP Service Management

The e.Procurement-SAP EBP Project was aimed to develop a system used by all the internal offices (ranging from the HQ offices to the distributed post offices) to trigger the procurement of the needed products (forms, stamps, etc), using an intranet web systems integrated to the company ERP and with the main suppliers’ systems. The project was based on mySAP SRM (BBP-EBP).

My main responsibility was to define and develop the electronic catalogs needed for the solution, to work on the EAI tool used to integrate the supplier side (webMethods technology), and give the post go live application support on the entire infrastructure (from the ERP-SAP admin to the Web and integration systems admin).

• Configuring EBP for e-Procurement
• Integrating EBP with SAP Workflow
• Overview of EBP 3.0
• Developing a Change Management Plan for the Transition to EBP e-Procurement

A strategic business approach that applies a set of business and IT solutions in support of collaborative creation, management and use of product definition information across the extended enterprise from concept to end of life – integrating people, processes,business systems, and information. Product Life cycle consists of three interacting life cycles in the organization: product definition, production definition and operational support.

Overview of the Business Processes:

Overview of my SAP PLM with the key functional areas:

• Program and project management
• Life-Cycle Data Management
• Life-Cycle Collaboration
• Enterprise asset management
• Quality management
• Environment, Health & Safety

Document Management Functions:

• Using the document info record
• Object links to other SAP R/3 objects
• Managing original files
• Storage of Original files in secure areas
• CAD-integration
• Document distribution
• Customizing
• Internet Scenarios

Configuring, maintaining and using the system to classify objects:

• Characteristics maintenance
• Class maintenance
• Object classification
• Options for using the classification system to find objects
• Class hierarchies and characteristic inheritance
• Object dependencies in classification
• Customizing, including maintaining class types and classifiable object types
• Applications of classification

Complex Plant Maintenance projects (such as shutdowns or revisions) in Enterprise Asset Management:

• Course Content Planning & budgeting Scheduling & capacity planning
• Execution Response to changes Completion and analysis Notes

Plant Maintenance in Enterprise Asset Management and SAP solution portfolio:

• Organization of Plant Maintenance
• Technical objects
• Breakdown maintenance
• Corrective maintenance
• Spare parts
• Preventive maintenance (maintenance plan)
• Project-oriented maintenance (short overview)
• Work clearance management (short overview)
• Mobile solutions (short overview)
• Reporting and analysis

Structuring and Managing Technical Objects:

• Structuring of Functional Locations
• Using, Classifying and Customizing Equipment
• Usage of Maintenance Bills of Materials
• Customizing for Bills of Material
• Working with and customizing Serial Numbers
• Measuring Points and Counters
• Object Services
• Partners and Addresses
• Status Management
• Warranties

Schedule Work and Maintenance Planning

• Task List Management & Customizing
• Single Cycle Maintenance Planning
• Maintenance Planning with Strategy: Time-Based Maintenance Strategy
• Strategy Plan Scheduling (Time-Based)
• Maintenance Planning with Strategy: Performance-Based
• Maintenance Plan Scheduling (Performance-Based)
• Maintenance Planning with Cycles of Different Dimensions
• Maintenance-Plan-Based Sales of Services
• Condition-Based Maintenance
• Maintenance-Plan-Based Test Equipment Management

Customizing settings for Maintenance Processing.

• User Interface: SAP GUI, Enterprise Portal, Mobile Solutions
• Notification Category and Type
• Configuration of the Notification Interface
• Priorities, Field Selection and Object Information
• Catalogs and Catalog Profiles
• Setting up an Order Type, Work Center, Capacity Planning
• Scheduling, Permits, Workflows, Printing
• Material Availability Check
• Completion Confirmation
• CATS

Integration between Maintenance Order Processes and Financial and Management Accounting

• Cost flow in the maintenance process (estimated costs, planned costs, actual costs)
• Period end closing process for maintenance orders including settlement
• Budgeting and cost planning (individual budgets, maintenance projects, investments, maintenance budgets)
• Plant Maintenance Information System (info structure, update)
• Key figures and queries in Business Information Warehouse (BW) relevant to Plant Maintenance

Work Clearance Management:

• Overview of Work Clearance Management
• Asset Structuring
• Work Clearance Management Architecture
• Approval and Permit Process
• Lockout / Tagout Process
• Integration of WCM with Maintenance Processing
• Further functions
• Customizing

• What do we mean by Supply Chain Management?
• Logistics through the ages.
• Different views on the supply chain.
• What is new within about Supply Chain.
• Defining the position of Supply Chain Management.
• Supply Chain Management: A vision.
• Elements of Supply Chain Management.
• Objectives and Opportunities.
• Objectives.
• Opportunities.

• IT-Based Approaches.
• Principles of ERP.
• Supply Chain Planning Tools.
• Customer Relationship Management.
• System architectures.
• Internet Basics.
• Applications.
• SCM Tools offered by SAP.
• Sales Force Automation (SFA).
• Business Information Warehouse (BW).
• Advanced Planning and Optimization (APO).
• APO in Business Processes.
• Demand planning.
• Supply Network Planning and PP-DS.
• Supply Chain Cockpit.

• Industries and Supply Chain Management.
• Perspectives.
• Methodical Approaches.
• Procedures.
• Performance Measurement.
• Benchmarking.
• Specific Industries.
• Hi-Tech and Electronics.
• Automotive Industry.
• Consumer Goods and Commerce.
• Logistics Services.
• SCM – a Case History of Success.

• Introduction to NetWeaver
• General SAP Transactions
• Foundation & Architecture of mySAP CRM
• Overview of CRM server Technology and User Interface
• Business Partners
• Organizational Model

• Territory Management
• Product master
• Business Transaction Processing
• Activity Management
• Partner Processing

• Actions
• Overview of Pricing in CRM
• CRM Billing Overview
• CRM Middleware

• Interaction Center Overview
• Architecture landscape
• Win Client Profile
• Configuring Components
• Action Box and alert molder
• Interaction center scripting

• Opportunity Management
• Copy Control
• Quotation and Order Management
• Overview Contract Management

• Introduction to BW
• Activating CRM Business content
• Introduction to analytics
• Data Mining Work Bench
• Analysis Process Designer (APD)
• Customer analytics (data mining, CLTV)
• Marketing analytics (planning, Target group selection, RFM analytics)

• Overview of marketing management in mySAP CRM
• Marketing and campaign planning
  • Planning and performing marketing projects
  • Marketing Calendar
• Personalized mail forms
  • Creating personalized e-mails
  • Business partner-controlled communication
• Segmenting business partners
  • Marketing attributes
  • Segment Builder
  • Creating profiles and target groups
• Lead Management
• Campaign automation
• External List Management.

.

Master Data Management:

• SAP Net weaver overview
• SAP R/3 Overview
• SAP MDM Application Architecture
• MDM Fundamentals and Data modeling Fund metals
• Overview of MDM Repository tables/Fields/Taxonomies/Hierarchy/Qualifiers
• MDM data modeling and project preparation
• MDM modeling issues/solutions
• MDM Data modeling for Retail
• MDM data modeling for SRM/CRM products
• MDM console
• MDM data Manager
• MDM import Manager
• MDM Syndicator
• Master data Harmonization
• Rich product content Management RPCM (Overview)
• Global Data Synchronization (Overview)
• MDM and EP Integration
• MDM and BI Integration
• MDM and R/3 communication
• MDM and OCI integration
• MDM security and user management
• MDM performance
• MDM print publishing concepts and general philosophy
• MDM impact of print publishing of data model
• MDM paper publishing consideration
• MDM print publish features and functions
• MDM print publish process flow
• Architectural consideration

• 1.1 Project Management / Project System
• 1.2 Project types & PS
• 1.3 Planning Types
• 1.4 Project Vs Project System
• 1.5 Integration with Other modules

• 2.1 Work Breakdown Structure (WBS)
• 2.2 Network
• 2.3 Activities
• 2.4 Relationships
• 2.5 Sub networks
• 2.6 Milestones
• 2.7 Standard structures
• 2.8 Project Builder
• 2.9 Project planning board
• 2.10 Structure Planning
• 2.11 Mass Change
• 2.12 Status Management

• 3.1 Types of Dates
• 3.2 Settings for Scheduling Parameters
• 3.3 Presentation of Dates in the Graphics
• 3.4 Scheduling Functions
• 3.5 Dates in the Work Breakdown Structure (WBS)
• 3.5.1 Scheduling the Work Breakdown Structure
• 3.6 Network Scheduling
• 3.6.1 Scheduling the Overall Network
• 3.6.2 Overall Network Scheduling with Selection Option
• 3.7 Scheduling with Service/Maintenance Orders

• 4.1 Cost Planning
• 4.2 Orders for Projects
• 4.3 Project Cost Forecast
• 4.4 Budget Management for Projects
• 4.5 Availability Control
• 4.6 Commitments Management (CO)
• 4.7 Funds Commitment (Cost Centers, Internal Orders, Projects)
• 4.8 Automatic and Periodic Allocations

• 5.1 Billing Plans in WBS Elements
• 5.2 Project-Related Incoming Orders
• 5.3 Transfer Prices for Projects
• 5.4 Sales Pricing and Quotation Creation
• 5.5 Resource-Related Billing
• 5.6 CPR and Valuation of Semi-Finished Constructions

• 6.1 Project Cash Management
• 6.2 Manual Payment Planning
• 6.3 Calculating the Payment Flow Automatically
• 6.4 Recording Actual and Commitment Payment Data

• 7.1 Capacity Leveling in the Project System
• 7.2 Executing Capacity Leveling (PS)
• 7.3 Workforce Planning

• 8.1 Procurement Management
• 8.2 Material Assignment to Networks
• 8.3 Activating Requirements
• 8.4 Material Availability Check
• 8.5 Activating Requirements
• 8.6 Material Assignment to Standard Networks
• 8.7 Project Stock
• 8.8 Grouping for Individual Project Planning
• 8.9 Bill of Material Transfer
• 8.10 Delivery from Projects
• 8.11 Monitoring Dates
• 8.12 Assembly Processing in the Project System
• 8.13 Project-Oriented Procurement (ProMan)

• 9.1 PRT – Detail Study
• 9.2 Production Resource/Tool (PRT) Availability Check

• 10.1 Confirmation Directly in the Project System
• 10.2 PS-CON
• 10.3 PDC

• 11.1 Creating Simulation Versions
• 11.2 Transfer of Operative Data and Simulation Data
• 11.3 Evaluating Simulation Versions

• 12.1 Project Version – detail st